SOC Incident Response Support Services
Incident Response
Fast Reporting. Controlled Response. Verified Recovery.
Threat actors establish persistence and expand access before most organizations finish understanding the initial alert. Our standard: report to CISA within one hour of identification by the top-level SOC — then keep leadership answered on three questions as the picture develops: What happened. How bad is it. Is it over.
In plain terms: faster response, fewer surprises, and proof at every step.
One-hour CISA reporting, pre-approved templates, named alternates.
No detection change without approval. Every action is audited.
New adversary techniques become detections, proven by purple teaming.
Monitoring gaps and tool health tracked until every gap is closed.
Time to detect, contain, eradicate, and recover, reported against targets.
SOC, IT, architecture, and leadership share one case record and one Gap Register.
Five phases take an incident from first alert to lasting improvement, with no gaps between them — wrapped end to end by program management, performance metrics, transition planning, and CISA coordination.
Categorize, prioritize, and deconflict every event against authorized activity. Leadership receives an Initial Impact Assessment covering scope, severity, and workaround timelines.
Preserve volatile evidence, isolate the threat through coordinated action, and verify no new compromise before declaring containment — without destroying the evidence the investigation needs.
Establish scope, cause, and impact from evidence — assets affected, privilege attained, attack path, and indicators and techniques mapped to MITRE ATT&CK.
Remove all malicious activity, rebuild or clean to a verified known-good state, and fix the exploited vulnerability — with proof at every step.
After-action reports, lessons learned, and a metrics report. Every recommendation gets an owner and a due date, and new adversary techniques become new detections.
We submit what we know within the one-hour deadline, then update the report as analysis progresses — under a documented approval path with a named alternate, so approval never stalls the clock.
Attackers change tactics constantly, so our detections are built to change faster.
Threat intelligence, advisories, and findings from our own incidents.
Search for the techniques before an alert fires.
Build detections and map each one to MITRE ATT&CK.
Purple team each detection against real attacker behavior.
Cut noise and keep true positives, under approval gates.
The methods used against agencies and enterprises keep shifting — our detections and playbooks shift with them.
Every change to our alerting needs approval, is tested, and is recorded. Nothing changes without approval. Nothing goes unrecorded.
Ticket logged.
Change approval.
Test results.
Reviewer logged.
Deploy approval.
Matches approval.
Results logged.
Closure approval.
Dashboards turn operational data into faster decisions, early warning, and accountability — every number traceable to its source and definition.
Management — response times, the CISA clock, open gaps, pending approvals.
Awareness — affected hosts, top talkers, top threats.
Tool Health — sensors, log sources, rules, capacity.
SOC Analysts — alert queue, noisy rules, cases, tuning.
Security improves fastest when every team sees the same gaps and acts on them.
Shared triage criteria and one case record, from alert to incident.
Containment and recovery coordinated before any action touches mission systems.
Gap findings become design changes, not just new detections.
Metrics and the Gap Register drive investment and risk decisions.
One-hour reports and evidence handed over with chain of custody.
New adversary techniques drive hunts, purple team tests, and detections.
Four decisions put this operating model into action on day one.
Name the approvers and alternates for AP-1, AP-2, AP-3, and CISA report release.
Confirm the reporting cadence, biweekly briefing, and incident stand-up frequency.
Approve severity-based response targets and the metrics used to measure success.
Approve the purple team cadence and rules of engagement.
WN Mackenjas has delivered detection engineering and incident response support as a subcontractor on an active government security program since 2022 — tuning detection technologies, closing telemetry gaps, and strengthening threat visibility, continuing today through our partner's 2025 merger. Our methodology is structured around NIST SP 800-53 and the NIST Cybersecurity Framework 2.0.
See our full registration details and past performance on the Government & Public Sector page, or the process behind this work on Methodology.